An AI coworker for operations and customer care — working on your own NextX data
An AI layer that runs on the business data you already keep in NextX: it answers management questions in plain language, covers chat and hotline conversations after hours, and runs repetitive tasks on a schedule. You define each agent's knowledge base, answering boundaries, and data permissions.
Free for 14 days · Set up the same day
Trusted by 10,000+ businesses
Challenges you're facing
Today
Managers wait on someone to export a report for a single number, and by the time it arrives the moment has passed
With NextX
Ask the AI Agent directly. It queries the data within the asker's own permission scope and answers with the source figures attached for cross-checking.
Today
Customer messages arrive after hours and at weekends — a few hours of silence and the buyer has already asked someone else
With NextX
A virtual agent covers every channel 24/7, answers strictly from the knowledge you loaded, captures the request, and hands the conversation to a person once real buying intent shows.
Today
Staff lose hours a day to repetitive work: updating statuses, drafting messages, compiling reports
With NextX
Hand repetitive work to an agent that runs on a schedule or on a trigger: update records, draft content from your templates, chase follow-ups, and send recurring reports to the people who need them.
Visual. Flexible. Productive from week one
Built for modern businesses — no complex setup, ready to use immediately.
Operations assistant on NextX data
- Plain-language Q&A: Ask the way you would ask an assistant: revenue this week versus last, which customers are near their payment due date, which reps have not called their leads back. Answers come with the source data attached.
- Scheduled reports: Declare the reports you track and when you want them. The agent compiles and delivers them over Zalo or email to whoever owns that number — nobody has to export a file by hand.
- Anomaly alerts: Watch the metrics you declared and flag drift as it happens: orders sitting too long, receivables over the limit, leads silent past the allowed number of days.
- Record & conversation summaries: Condense the entire working history with a customer into a few lines before a rep dials or drives out, instead of re-reading dozens of old notes.
A virtual agent on duty 24/7
- One agent across every channel: The same agent covers Zalo OA, Facebook Messenger, website live chat, and call-centre conversations — with the history landing on a single customer record in CRM.
- Answers from your knowledge base: Replies are grounded in the price lists, policies, and documents you loaded, and stay inside the scope you declared.
- Lead capture & booking: Ask for the details you need, create the lead in CRM, and book the appointment or callback for the assigned rep without leaving the conversation.
- Hand off at the right moment: When a question falls outside scope, the tone turns to a complaint, or the customer asks for a person, the agent hands over the conversation with a summary so the rep can pick it up mid-thread.
Automating repetitive work
- Trigger-based playbooks: Declare when this happens, the agent does that: a new lead arrives and gets assigned plus greeted, an order changes status and the customer is told proactively.
- Context-aware drafting: Draft quote emails, care messages, call notes, or product copy from that specific customer's data, ready for a rep to review and send.
- Data entry done for you: Pull details out of conversations and calls and write them into the right fields on the customer record, cutting the manual typing after every touchpoint.
- Reminders & follow-ups: Track what was promised to each customer and remind the right person at the right time, with suggested wording for the next contact.
Training & quality control
- Your own knowledge base: Load documents, price lists, FAQs, and internal procedures as the answering source. Update a document and the agent uses the new version — no rebuilding scripts.
- Answering boundaries: State exactly which topics the agent may answer and which must go to a person — complaints, discount commitments, or contract terms, for example.
- Full conversation logs: Every question, answer, and action is stored so managers can review it, find the weak answers, and top up the knowledge base.
- Rate & improve: Staff mark answers right or wrong inside the conversation; everything marked wrong collects into a list of gaps to train against.
Permissions, security & integration
Per-user data permissions
The agent only reads what the person asking is allowed to see. A sales rep cannot pull company-wide figures by routing the question through an agent.
Access logs
Record which agent read which data, when, and on whose behalf — for internal review or to trace a specific answer back to its source.
Connect external systems
Pull in extra data or push results to other software through the NextX Open Platform APIs and webhooks.
MCP for the AI tools you already use
Plug NextX data into Claude, ChatGPT, or Gemini over the Model Context Protocol so your team keeps working in the AI tool they know.
Already running in businesses of every size
Awards & Recognition
Sao Khue Award 2024
Make in Vietnam Digital Technology Product
Vietnam Representative at Asia Tech x Singapore 2023
More than 10,000 customers across Vietnam
From SMEs to large enterprises — NextX supports every step of your digital transformation
TOYOTA Long Thanh — End-to-end digital transformation of customer management and care with NextX
Toyota Long Thanh digitized customer management and care end-to-end with NextX, delivering a professional buying and after-sales experience.
Read the story
TOYOTA Thai Hoa Tu Liem — A thorough, lasting digital transformation with NextX
A trusted Toyota dealership in Hanoi with over 10 years of growth, now running customer management and care on NextX.
Read the story
NextX rolls out NextX CRM for Honda Head Gia Hoa
Improving customer experience and standardizing operations across the Honda Head Gia Hoa dealership network.
Read the story
RMIT officially deploys NextX CRM
NextX deployed its CRM for RMIT, streamlining management workflows and raising operational efficiency.
Read the story
Hanoi College officially deploys NextX
The solution helps Hanoi College manage students and streamline its academic processes.
Read the story
BILUXURY deploys NextX DMS for field sales management
NextX deployed NextX DMS for Biluxury, streamlining the sales process and lifting business performance.
Read the storyTransparent pricing
NextX AI Agent is included in the Professional plan and above.
Frequently asked questions
Get started with NextX AI Agent — free for 14 days
Call a NextX specialist or start your trial — we demo on your own data.
Free setup & training