Intelligent call center integrated with CRM — never miss another call
Cloud call center that integrates directly with CRM. Every call is logged, recorded, and linked to the right customer. Automatic transcription and post-call summaries included.
- WebRTC softphone runs entirely in the browser — no SIP phone or additional software required
- Drag-and-drop IVR designer — update call scripts in minutes without writing a single line of code
- 3-tier architecture: Kamailio → FreeSWITCH → .NET Service for high availability and low latency
- Real-time call monitoring — supervisors can listen in or whisper-coach agents without disrupting the call
- Create tickets and orders while on a live call, synced instantly to CRM
- Supports 6 popular SIP trunk providers with a 5-minute setup wizard
- 82 screens, 14 modules — a comprehensive call center solution on one platform
Challenges you're facing
Missed calls go untracked — customers wait but never receive a callback
Intelligent queue automatically redistributes missed calls and alerts supervisors when service levels drop
IVR menus are rigid — every change requires a technician and takes days to implement
Visual drag-and-drop IVR designer with JSONB Call Flow and Lua runtime — changes are applied instantly, no IT ticket needed
The call center and CRM are separate systems — agents constantly switch between them manually
Deep integration with NextX CRM — look up customers, create tickets, and place orders directly from the softphone interface
Outbound campaigns are run manually with no way to measure performance per campaign
Outbound campaign module supports CSV upload, auto-dialing, and full AHT / FCR / CSAT reporting
No call recordings or history to review for quality assurance
100% of calls are recorded, stored in an organized and searchable library, and can be replayed by agent or date range at any time
Key features
Built for modern businesses — no complex setup, ready to use immediately.
Softphone & Calls
WebRTC Softphone
Make and receive calls directly in the browser — no software to install, no physical SIP phone required.
Call Flow Designer
Drag-and-drop logic blocks, saved as JSONB and executed by Lua runtime — flexible and blazing fast.
IVR Visual Builder
Build multi-level support scripts with keypad inputs, voice recognition, and TTS — no programming needed.
Call Recording
Automatically record 100% of calls, stored securely and fully searchable — replay any call at any time.
Queue & Distribution
Queue Management
Monitor service level percentage and average wait time in real time, with intelligent overflow configuration when queues are overloaded.
Real-Time Monitoring
Supervisors can listen in, whisper-coach, or join a conversation without the customer knowing.
Agent Management
Schedule shifts, track availability status, view activity logs, and analyze performance for every agent.
Business Hours & Holidays
Configure working hours by day and set up holiday schedules that automatically route to voicemail.
Campaigns & Reporting
Outbound Campaigns
Upload contact lists from CSV, schedule auto-dialing, assign agents by skill, and track progress in real time.
AHT / FCR / CSAT Reports
Full dashboard for average handle time, first-call resolution rate, and customer satisfaction scores.
SIP Trunk Wizard
Connect to 6 popular SIP providers via a step-by-step wizard — no telecom engineer required.
AI Transcription (Phase 2)
Automatically convert call audio to text, analyze sentiment and keywords to evaluate call quality at scale.
Awards & Recognition
2024
Sao Khue Award 2024
2023
Make in Vietnam Digital Technology Product
2023
Vietnam Representative at Asia Tech x Singapore 2023
Trusted by 10,000+ businesses
From SMEs to large enterprises — NextX supports every step of your digital transformation
Get started in 3 steps
Configure Phone Numbers & SIP Trunk
Use the wizard to select your provider and enter credentials — the system configures Kamailio and FreeSWITCH automatically in minutes.
Design Your IVR and Call Flow
Drag and drop blocks in the visual designer to build your greeting, routing logic, and call handling scenarios.
Agents Log In via Softphone
Agents open a browser, log in to NextX — the WebRTC softphone is ready immediately, nothing to install.
Handle Calls & Create Tickets or Orders
During a live call, agents look up the customer, create a support ticket, or place a new order — all from the same interface.
Monitor & Continuously Improve
Supervisors watch the real-time dashboard, listen in or coach agents, and review AHT / FCR / CSAT reports to drive ongoing improvements.
NextX Call works best with:
Data shared in real time between modules — no manual import/export needed.
“We were losing hundreds of missed calls every month without knowing it. With NextX Call, the intelligent queue and real-time dashboard gave us full control — our callback success rate exceeded every expectation.”
Nguyễn Thị Hương
Head of Customer Service · FastCare Vietnam
Insurance+68%
Callback success rate
-22%
Average handle time (AHT)
4.7 / 5
CSAT score
Frequently asked questions
NextX Call works best alongside:
Data shared in real time between modules — no manual import/export needed.
The NextX team
Get started with NextX Call — free for 14 days
No credit card required · Cancel anytime