Omnichannel messaging — Zalo, Facebook, Email, and Chat in one inbox
Unify Zalo OA, Facebook Messenger, Email, and Live Chat into a single inbox. AI bot answers FAQs 24/7 and routes complex conversations to the right agent automatically.
- Unified inbox for 4 channels: Zalo OA, Facebook Messenger, personal Zalo, and Widget — one place to handle everything
- AI Chatbot powered by pgvector — hallucination-free, auto-syncs the product catalogue from Sales
- 5 message routing strategies: Round Robin, Weighted RR, skill-based, priority, and hybrid
- Chat widget embedded via iframe with 1st-party cookies — recognize returning visitors even across browsers
- Create orders and tickets directly from the chat window — no need to leave the conversation
- Zalo OA token auto-renewal — never disconnected due to token expiry
- 64 screens, 10 modules — a complete omnichannel chat solution for both B2C and B2B
Challenges you're facing
Agents juggle 4 separate apps (personal Zalo, Zalo OA, Messenger, web chat) to respond to customers
Unified Inbox consolidates all messages into one interface, clearly sorted by channel and status
No visibility into who the customer is — agents ask for information from scratch every time
Real-time visitor tracking combined with CRM profiles — automatically identify the customer and display purchase and interaction history the moment a message arrives
Repetitive questions eat up the majority of an agent's time
AI Chatbot answers FAQs with high accuracy using pgvector; quick-reply shortcuts help agents respond up to 3x faster
Important messages get missed due to uneven assignment or agents being busy
5 flexible routing strategies ensure every message reaches the right person, with automatic overflow when agents are unavailable
After each conversation, agents must open a separate CRM to add notes or create an order — very time-consuming
Create tickets, orders, and internal notes directly in the chat window — synced to CRM instantly
Key features
Built for modern businesses — no complex setup, ready to use immediately.
Inbox & Channels
Unified Inbox
Consolidate Zalo OA, Facebook Messenger, personal Zalo (via sidecar bridge), and Widget into one shared inbox.
Chat Widget
Embed the widget via iframe with 1st-party cookies to identify returning visitors and track their on-site journey.
Zalo OA
Connect Zalo Official Accounts with automatic token renewal — never interrupted by authentication expiry.
Facebook Messenger
Connect via standard Facebook OAuth in 4 steps; supports multiple Pages simultaneously within one workspace.
AI & Automation
AI Chatbot
pgvector-powered chatbot answers accurately from your knowledge base, auto-syncs the Sales product catalogue, and never hallucinates.
Round Robin Distribution
5 strategies: basic RR, smooth Weighted RR, skill-based routing, priority-based, and hybrid — always route to the best available agent.
Quick Reply Shortcuts
A searchable library of canned responses accessible via keyboard shortcuts — reduce response time to just seconds.
Real-Time Visitor Tracking
See the customer's current page, time on site, and navigation path before they even send their first message.
Agent Productivity
Internal Notes
Yellow sticky notes visible only to the team — collaborate without the customer seeing internal context.
Create Tickets & Orders
Open a ticket or order form directly inside the chat window — synced to CRM and Call Center without switching tabs.
Customer Profile Panel
View the full purchase history, tickets, calls, and interactions for the customer alongside the live conversation.
Labels & Tagging
Tag and categorize conversations by topic, product, or stage — for precise filtering and reporting.
Awards & Recognition
2024
Sao Khue Award 2024
2023
Make in Vietnam Digital Technology Product
2023
Vietnam Representative at Asia Tech x Singapore 2023
Trusted by 10,000+ businesses
From SMEs to large enterprises — NextX supports every step of your digital transformation
Get started in 3 steps
Connect Your Channels
Connect Zalo OA and Facebook Pages via OAuth, embed the Widget on your website — each channel takes just 5–10 minutes via wizard.
Configure Routing & AI
Choose the routing strategy that fits your team, upload your knowledge base so the AI Chatbot learns and is ready to auto-respond.
Customers Message from Any Channel
Messages from Zalo, Messenger, or Widget all land in the Unified Inbox — AI responds automatically or routes to the right agent.
Agents Handle Conversations & Create Records
Agents see the customer's full profile and order history, and can create tickets or new orders directly in the chat window without switching apps.
Monitor & Improve
Review first response time, resolution rate, and chatbot performance reports to continuously optimize your support process.
NextX AI Chatbot works best with:
Data shared in real time between modules — no manual import/export needed.
“Our team used to juggle 3–4 apps at once and missed messages all the time. After NextX Chat, everything comes into one inbox, the AI handles repetitive questions, and agents focus on conversations that actually need human attention.”
Trần Minh Khoa
Sales Director · StyleHub Vietnam
Fashion E-Commerce-54%
First response time
61%
Questions answered by AI
+38%
Revenue from chat channel
Frequently asked questions
NextX AI Chatbot works best alongside:
Data shared in real time between modules — no manual import/export needed.
The NextX team
Get started with NextX AI Chatbot — free for 14 days
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